Cookie Policy
This website barbararoblesmd.com uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur when you press the “accept” button on Our Cookie banner or when you have selected your preferred Cookie options in Our Cookie manager and pressed the “Continue” button. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.
1. Definitions and Interpretation
In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:
Cookie: means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
Cookie Law: means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);
Personal data: means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and
We/Us/Our: means “Our Website/School/Company”, the brand owned and operated by Company name or Person.
2. Information About Us
Our Site is owned and operated by Company name or person(s).
Registered address: 7550 W IH-10, Ste. 800-2036, San Antonio, TX 78229
Email address: your email
Telephone number: your phone
3. How Does Our Site Use Cookies?
3.1 Our Site may place and access certain first-party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
3.2 By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for analytics and for marketing purposes. For more details, please refer to section 4 below.
3.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
3.3.1 Strictly Necessary Cookies
A Cookie falls into this category (usually first-party cookies) if it is essential to the operation of Our Site as without them we cannot provide the functionality that you need to use this website. For example, essential cookies help remember your preferences as you navigate through the online school, also support functions such as logging in, and payment transactions.3.3.2 Functionality Cookies
Functional Cookies allow our web site to remember choices you make, e.g. your user name, log in details and language preferences and any customizations you make to pages during your visit. They are necessary to provide features and services specific to individual users.3.3.3 Analytics Cookies
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.3.3.4 Marketing/Targeting Cookies
It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.3.3.5 Third Party Cookies
Third-party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third-party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).3.3.6 Persistent Cookies
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.3.3.7 Session Cookies
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
3.4 Cookies on Our Site are not permanent and will expire as indicated in the table below.
3.5 For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy
3.6 For more specific details of the Cookies that We use, please refer to the table below.
4. What Cookies Does Our Site Use?
4.1 The following first-party Cookies may be placed on your computer or device:
Name of Cookie
Purpose
Strictly Necessary
Expires
XSRF-TOKEN
Preserves User Login information and states
Yes
When you close your browser
DPSettings
Preserves the user's Cookie policy preferences
Yes
12 days
slim_session
Preserves User Login information and states
Yes
1 day
4.2 The following strictly necessary third-party Cookies may be placed on your computer or device (remove stripe cookies from the list if you don’t use stripe):
Name of Cookie
Provider
Purpose
Expires
nsr
m.stripe.network
Used to process payments for our website.
When you close your browser
cookiesEnabled
checkout.stripe.com
Used to process payments for our website.
When you close your browser
__stripe_sid
checkout.stripe.com
Used to process payments for our website.
When you close your browser
__stripe_mid
checkout.stripe.com
Used to distinguish users.
1 year
ab_disable_remember_
checkout.stripe.com
Used to process payments for our website.
7 years
checkout-test-session
checkout.stripe.com
Used to process payments for our website.
10 years
cid
checkout.stripe.com
Used to process payments for our website.
for ever
vuid
vimeo.com
These cookies are used by Vimeo to collect analytics tracking information.
1 year
player
player.vimeo.com
These cookies are used by Vimeo to collect analytics tracking information.
1 year
4.3 Our Site uses the following functional Cookies (remove cookies not exploited in your school):
Olark
Name of Cookie
Provider
Purpose
Expires
hblid
barbararoblesmd.com
a visitor identifier that we use only on your site to remember this visitor between visits
2 years
wcsid
barbararoblesmd.com
a session identifier that we use only on your site to keep track of a single chat session
When you close your browser
olfsk
barbararoblesmd.com
storage identifier that we use to maintain chat state across pages (e.g. message history)
2 years
_okbk
barbararoblesmd.com
extra state information (e.g. chat box being open/closed)
When you close your browser
_ok
barbararoblesmd.com
most recent Olark site ID (security measure)
When you close your browser
_oklv
barbararoblesmd.com
the Olark loader version (for improved caching)
When you close your browser
_okla
barbararoblesmd.com
used for caching purposes (loaded from CDN vs. loaded from our infrastructure)
When you close your browser
_okgid
barbararoblesmd.com
used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed
When you close your browser
_okac
barbararoblesmd.com
used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed
When you close your browser
TawkTo
Name of Cookie
Provider
Purpose
Expires
TawkConnectionTime
barbararoblesmd.com
previous registration time stamp
When you close your browser
Tawk_
barbararoblesmd.com
socket connection url
When you close your browser
__tawkuuid
barbararoblesmd.com
domain restriction values
6 months
__cfduid
tawk.to
Used by the content network, Cloudflare, to identify trusted web traffic.
1 year
Freshchat
Name of Cookie
Provider
Purpose
Expires
pubsub_cookie
barbararoblesmd.com
This cookie is used for the freshchat service
When you close your browser
hop-
barbararoblesmd.com
This cookie is used for the freshchat service
When you close your browser
barbararoblesmd.com
This cookie is used for the freshchat service
When you close your browser
_
barbararoblesmd.com
This cookie is used for the freshchat service
1 year
pnctest
barbararoblesmd.com
This cookie is used for the freshchat service
1 year
Zendesk Web Widget
Name of Cookie
Provider
Purpose
Expires
ZD-referrerPolicy
barbararoblesmd.com
Stores referrer tags
Forever
ZD-zE_oauth
barbararoblesmd.com
Stores the authentication token once the user has been authenticated.
2 hours
ZD-currentTime
barbararoblesmd.com
Sets the time when page loads.
Forever
ZD-settings
barbararoblesmd.com
Stores a hash of settings so that we don't keep sending blips after the initial one
Forever
ZD-suid
barbararoblesmd.com
Session id for pathfinder.
20 minutes
ZD-buid
barbararoblesmd.com
Collects Machine ID.
Forever
Intercom
Name of Cookie
Provider
Purpose
Expires
intercom-id-
barbararoblesmd.com
This cookie is used by Intercom as a session so that users can continue a chat as they move through the site.
9 months
4.4 Our Site uses analytics services provided by your analytics services, if any. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through them.
4.5 The analytics services used by Our Site use Cookies to gather the required information. You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
4.6 The analytics services used by Our Site uses the following Cookies (remove cookies not exploited in your school):
Google Analytics
Name of Cookie
Provider
Purpose
Expires
_ga
barbararoblesmd.com
Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
2 years
_gat
barbararoblesmd.com
Google Analytics: Used by Google Analytics to throttle the request rate.
When you close your browser
_gid
barbararoblesmd.com
Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
When you close your browser
collect
barbararoblesmd.com
Google Analytics: Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.
When you close your browser
Mixpanel
Name of Cookie
Provider
Purpose
Expires
mp_#_mixpanel
barbararoblesmd.com
MixPanel: Cookie used by MixPanel for analytics purposes
1 year
Sumo me
Name of Cookie
Provider
Purpose
Expires
__smToken
barbararoblesmd.com
The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not.
1 year
__smSmartbarShown
barbararoblesmd.com
Is set when the Smartbar is shown
50 years
__smVID
barbararoblesmd.com
Used to display relevant advertising
1 month
__smSessionId
barbararoblesmd.com
Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products
When you close your browser
4.7 Targeting/Marketing cookies
Targeting/Marketing cookies are used to track visitors across websites. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. If you do not allow these cookies, you will experience less targeted advertising (remove cookies not exploited in your school):
Name of Cookie
Provider
Purpose
Expires
fr
facebook.com
Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers
3 months
fr
facebook.com
Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers
When you close your browser
Hubspot
Name of Cookie
Provider
Purpose
Expires
__hstc
barbararoblesmd.com
The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
2 years
hubspotutk
barbararoblesmd.com
This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.
10 years
__hssc
barbararoblesmd.com
This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
30 min
__hssrc
barbararoblesmd.com
Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
session
messagesUtk
barbararoblesmd.com
This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.
session
Refersion
Name of Cookie
Provider
Purpose
Expires
ci_session
refersion.com
Preserves users states across page requests.
When you close your browser
refersion_csrf_code
refersion.com
Sets csrf token to prevent cross site request forgery.
When you close your browser
__cfduid
refersion.com
Used by the content network, Cloudflare, to identify trusted web traffic.
1 year
Google AdWords
Name of Cookie
Provider
Purpose
Expires
ads/ga-audiences
barbararoblesmd.com
Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.
When you close your browser
Fomo
Name of Cookie
Provider
Purpose
Expires
Fomo.hstry-count-since-first-event-
barbararoblesmd.com
Used by Fomo for showing user notifications.
Persistent
Fomo.hstry-first-timestamp-
barbararoblesmd.com
Used by Fomo for showing user notifications
Persistent
Fomo.snv-
barbararoblesmd.com
Used by Fomo for showing user notifications
Persistent
5. Consent and Control
(Keep section 5.1 and 5.2 if you are using our cookie opt-in mechanism from School Privacy settings.)
5.1 Before Cookies are placed on your computer or device, you will be shown a banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of Cookie that We use.
5.2 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
5.3 The links below provide instructions on how to control Cookies in all mainstream browsers:
5.3.1 Google Chrome
5.3.2 Microsoft Internet Explorer
5.3.3 Microsoft Edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
5.3.4 Safari (macOS)
5.3.5 Safari (iOS)
5.3.6 Mozilla Firefox
5.3.7 Android (Please refer to your device’s documentation for manufacturers’ own browsers)
6. Changes to this Cookie Policy
6.1 We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
7. Further Information
7.1 If you would like to know more about how We use Cookies, please contact Us at info@jointeku.com.
7.2 For more information about privacy, data protection and our terms and conditions, please visit the following:
7.2.1 Privacy Policy
7.2.1 Terms & Conditions
Privacy Policy
Originally Published: July 5, 2023
Last Updated: May 1st, 2025
TEKU PRIVACY POLICY
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Definitions:
“Affiliates” shall mean any entity, individual, firm, or corporation, directly or indirectly, through one or
more intermediaries, controlling, controlled by, or under common control with Teku.
“Data” shall mean all information or data that is linked to one person or household including but not limited to names, email addresses, phone numbers, device IDs, third-party identifiers, contact information, transaction histories, and usage data generated through interactions with our Platform and Service Providers (as defined below). This includes communications and metadata relating to such interactions, as well as IP addresses. For the avoidance of doubt, in jurisdictions where this information is deemed “personal data,” “personally identifiable information,” or “sensitive personal data,” Teku reserves the right to manage and govern such Data in compliance with applicable legal standards and responsibilities.
“Service Providers” shall mean any person or company that we have a legal agreement with to provide Services (as defined below) and/or process Data collected by us or on our behalf. Data that is processed on our behalf is required to be done only at our direction; no other person or company can authorize it. Our Service Providers are not permitted to disclose Data that is individually identifiable to any other person or company, other than to us or the Service Providers’ own subcontractors (provided that they’re bound to data processing terms that are no less restrictive than the terms the Service Provider is bound by).
“Protected health information” or “PHI” is information about you, including demographic information, that may identify you and that relates to your past, present or future physical health or condition, treatment or payment for health care services. This Notice also describes your rights to access and control your protected health information.
The Data obtained by Service Providers from their relationship with us must only be used for performing the services specified in our agreement with them, or as reasonably necessary to perform one or more of the following:
● Comply with applicable law, regulation, or legal process;
● detect, prevent or mitigate fraud or security vulnerabilities;
● debug to identify and repair errors impairing existing intended functionalities; or
● conduct internal research for technological development and demonstration of our products or
services, if such use is reasonably necessary and proportionate to achieve the purpose for which the data was shared.
1. INTRODUCTION This Privacy Policy describes the information that Teku, a DBA of Saagara PLLC, collects from you, how we use that information, how we share your information, our legal bases for doing so, and your rights regarding the information you provide to us. The terms “Teku,” “we,” “us,” and “our” refer to Teku. The terms “you” and “your” refer to any person or organization accessing and/or using the Teku software program, the website, including any paid subscription services offered through the website and any content available on any part therein (hereinafter, collectively referred to as the “Platform”). The term “Platform” shall also include digital and sometimes hybrid (in-person and digital) services. This Privacy Policy (this “Policy”) forms a part of our Terms of Service. We may modify this Policy from time to time. When we do, we will provide notice to you by publishing the most current version and revising the date at the top of this page. If we make any material change to this Policy, we will provide additional notice to you, such as by sending you an email or displaying a prominent notice on the Platform.
2. POLICY SCOPE. The purpose of this Policy is to explain the technical aspects of data processing in a simple and clear way. This Policy applies to you and any visitors/users to the public portions of our Platform, and independent contractors who are using our Platform to deliver services. This policy does not apply to the collection and use of Information for employees or independent contractors of Teku or its Affiliates, whose data practices are governed by separate internal policies.
This Policy does not apply to information that you have provided or made accessible to third parties, such as other members, network administrators, and others with whom you may share information about yourself. The Platform may direct you to a third-party service, or a portion of the Platform may be controlled by a third party. Disclosure of information to these third parties is subject to the relevant third party’s privacy policy. We are not responsible for any third-party’s privacy policy, even if we link to those sites and services from the Platform.
Additionally, you are solely responsible for complying with all requirements of applicable privacy laws in connection with the information that you obtain for the purpose of communicating with other members on the Platform.
3. INFORMATION WE COLLECT.
3.1 Information We Collect Directly from You. We collect information that you provide directly to us. For example, we collect Personal Health Information (PHI), such as your name, date of birth, health conditions, etc, to offer clinical services. We will also collect information about your health insurance for billing and payment purposes. We may also collect information that you provide when you create an account, build your profile, communicate with other members on the Platform, or communicate with us. The types of information that we may collect include identifiers such as your name, username, password, email address, postal address, and phone number; credit card payment information and payment method data, if applicable; demographic information; and any other personal information that you choose to provide or make public, such as photos, interests, and other professional and personal information.
3.2 Information Automatically Collected. When you use the Platform, we automatically collect activity-related information, including:
3.2.1 Log Information: We collect log information about your use of the Platform, including the type of browser that you use; the time, duration, and frequency of your access; Platform pages viewed; your IP address; and the page you visited before visiting the Platform.
3.2.2 Device Information: We may collect information about the computer or mobile device that you use to access the Platform, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
3.3 Information from Cookies and Other Tracking Technologies: We and our Service Providers collect information using various technologies, including pixel tags (also called clear GIFs, web beacons, or pixels) and cookies. Pixel tags are electronic images that may be used on the Platform or in our emails, and track usage of the Platform and effectiveness of communications. Cookies are small data files stored on your hard drive or in device memory that track the Platform usage in order to help us provide and improve Platform functionality; support our security features; detect violations of our Terms of Service; analyze how the Platform is performing, being accessed, and being used; and serve ads that may be relevant to you based on your stated or inferred interests, location, or other information. Most devices are set to accept cookies by default. If you prefer, you may be able to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Platform.
4. HOW WE USE YOUR INFORMATION. We and our Service Providers process information about you where it is in our legitimate interests to do so and not overridden by your rights. We use your information in order to:
● authenticate your identity;
● display your profile;
● personalize, maintain, and optimize the Platform for you;
● process your payment information (if applicable);
● communicate with you via email and SMS (text) messaging to provide you with account updates,
reminders, and (when in line with the preferences you have shared with us) to provide you with
interest-based information and advertising;
● respond to your comments, questions, and requests, and provide customer service and support;
● monitor and analyze trends, usage, and activities in connection with the Platform;
● support and enhance our Data security measures, including for the purposes of preventing and
mitigating the risks of fraud, error, or any illegal or prohibited activity;
● comply with applicable laws and respond to legal requests;
● maintain, improve, and further develop the Platform;
● perform contracts with our Service Providers;
● carry out any other purposes described to you at the time that we collect the information.
If you are in a jurisdiction that requires a specific legal basis for processing personal Data, our legal basis for collecting and using the information described in this Policy will depend on the type of information and the specific context in which we collect it but will fall into one or more of the above categories.
5. HOW WE SHARE YOUR INFORMATION.
5.1 Through the Platform. We share some of the information that we collect by displaying it on the Platform according to your member profile and account settings. Some information, such as your username, is always public. Some information is public by default but can be hidden. Information that is public on the Platform may be visible to others on and off the Platform.
5.2 With Our Technical Service Providers. We also use technical service providers in connection with operating and improving the Platform to assist with certain business purposes, such as payment processing, email transmission, conducting surveys or contests, data hosting, analyzing Platform user data, managing our ads, and some aspects of our technical and customer support. These technical service providers, which include data analytics providers, may access, process, and store Information about you on our behalf for the purposes we authorize, subject to confidentiality obligations.
5.3 Compliance and Protection. We may access, preserve, and disclose information about you (including your messages) to government entities and other third parties if we believe disclosure is in accordance with, or required by, applicable law, regulation, legal process, or audits. We may also disclose information about you if we believe that your actions are inconsistent with our Terms of Service, or if necessary to protect the rights, property, or safety of, or prevent fraud or abuse of, Teku or others.
5.4 Merger, Sale, or Other Asset Transfers. If Teku is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets (each, a “Corporate Transaction”), you hereby grant Teku your irrevocable consent to disclose, transfer, sell, or otherwise assign your information in connection with such transaction without further notice. You acknowledge that, as a result of the Corporate Transaction, your information may be processed by Teku’s current or future affiliates, successors, or assigns, and you waive any claims against Teku or its affiliated entities arising from the use or disclosure of your information. Teku shall retain exclusive authority in determining the extent, timing, and manner of any such data transfer, and you agree that no additional consent or notification shall be required.
5.5 Crisis Management. Teku cares deeply about the health and wellbeing of our community, and thus we make disclosures as needed to protect you and others. Our policy is to alert law enforcement, state authorities, or emergency services if your communications with Teku indicate that you are at imminent risk of death or serious injury to yourself or others (i.e., if you have suicidal desire, a plan, access to means, and an imminent timeline).
5.6 Abuse and Imminent Threats. If your communications indicate that a minor or vulnerable dependent adult has been or is currently being subjected to emotional or physical abuse or neglect, we may report this to the applicable state agency or other authority, which may include disclosing information relating to the particular situation, and may include personal or sensitive information you disclose to us. We may also make a report to an appropriate party, and make any disclosures we reasonably believe necessary, to prevent another person’s death or serious injury. Unless otherwise required by applicable law (including in response to a subpoena that we reasonably believe is valid), we will not disclose personal or sensitive information to parents, legal guardians, or other individuals.
Our Service Providers are located in multiple states in the United States; while all of our Services Providers and technical service providers are trained and supervised, our staff are not working as licensed mental health workers and may not be trained in your state’s law. Other state laws may apply to your communications, and those state laws may not protect your communications to the same degree, or in the same way, as the laws of your state.
5.7 Research and Innovation. We may use information, including the content of conversations occurring in coaching, classes or other sessions, to create, or permit a third-party researcher or partner to create, aggregate information, that does not include names or other personal identifiers, for the purpose of promoting family mental health research and the advancement of mental health preventive efforts, and to produce statistics and metrics that will help us and others better understand and analyze the impact of our services. We may share aggregated, non-personally identifiable information and any content of conversations occurring on the service, with our partners, researchers, or third parties for these purposes. We may also publicly publish the results of our research efforts, including statistics and metrics, such as in white papers and other research reports, and otherwise provide information about our innovation efforts and use of our services. Individual users will not be linked or identified by sharing this aggregate information.
5.8 Advocacy. We are passionate about promoting youth and family mental health, and our work involves various efforts, such as advocating for laws that protect youth and families. The information we collect relating to our services can be used as valuable evidence in supporting these efforts. We may use and disclose personal and sensitive information, in an anonymized form without using names or personally-identifying information, for these purposes, including using this information in amicus briefs, litigation, legislative testimony, and other activities.
5.9 Situations that do not require your authorization. We may use or disclose your protected health information in the following situations without your authorization. These situations include the following uses and disclosures: as required by law; for public health purposes; for health care oversight purposes; for abuse or neglect reporting; pursuant to Food and Drug Administration requirements; in connection with legal proceedings; for law enforcement purposes; to coroners, funeral directors, and organ donation agencies; for certain research purposes; for allegations of certain criminal activities; for certain military activity and national security purposes; for workers’ compensation reporting; relating to certain inmate reporting; and other required uses and disclosures. Under the law, we must make certain disclosures to you upon your request, and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of HIPAA. State laws may further restrict these disclosures.
5.10 Other Situations. We may de-identify or aggregate information about you and share it freely, so that you can no longer be identified. Such information is not subject to this Policy. We may also share information about you with your consent or at your direction or where we are legally entitled to do so.
6. HOW WE PROTECT YOUR INFORMATION. We secure your personal information using industry-standard physical, procedural, and technical measures designed to prevent unauthorized or unlawful access, disclosure, or destruction of information. However, no data transmission or storage system can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you use the Platform and provide us with your information at your own risk. If you have reason to believe that your personal information is no longer secure (for example, your Teku account password may have been compromised), please immediately email us at info@jointeku.com.
7. STORAGE AND RETENTION OF YOUR INFORMATION. Teku is based in the United States. Information about you will be transferred to, and processed in, the U.S. and countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country and, in some cases, may not be as protective. We will take all steps reasonably necessary to ensure that your Data is treated securely and in accordance with this Policy and that no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place regarding the security of your information. We will retain your Information as long as your account is active, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that, except as required by applicable law or our specific agreements with you, we will not be obligated to retain your personal information for any particular period and we are free to securely delete it or restrict access to it for any reason and at any time, with or without notice to you.
8. ADDITIONAL PRIVACY NOTICE FOR CALIFORNIA RESIDENTS. This Privacy Notice for California Residents supplements Teku’s Policy to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act (“CPRA”) of 2023. The CCPA and the CPRA are California laws that provide its residents with certain rights over information about them, including notice about the categories of personal information we have collected from them in the preceding 12 months and the purposes for which the information is used or disclosed, and correction of personal information. If you would like to exercise any of your rights under the CCPA and the CPRA, please email us at [info@jointeku.com].
8.1 Other California privacy rights. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents to request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please send an email to [info@jointeku.com].
9. YOUR RIGHTS TO YOUR INFORMATION. You may at any time request that we update, correct, or delete your personal information by emailing us at info@jointeku.com. Additionally:
● U.S. State Privacy Rights. Certain other U.S. states (including, but not limited to, Colorado, Illinois, and Virginia) also provide their state residents with additional legal rights concerning their personal information. If you are a resident of one of these states and are using the Platform, you have the right to: (i) have Teku disclose further details on the categories and pieces of personal information that we have collected about you; (ii) have Teku disclose information on what personal information we plan on collecting about you before we collect it; (iii) opt out of our marketing and/or analytics activities; (iv) have Teku delete any personal information which we have collected about you; (v) ensure that Teku does not sell your personal information; and (vi) ensure that Teku provides you with equal services without discrimination (Teku does not discriminate against any user in providing access to its services).Please note that we do not alter the Platform’s data collection and use practices when we see a Do Not Track signal from your browser. If you would like to make any of these state law-related requests, please email us at info@jointeku.com. Please note that we may ask you to verify your identity before responding to the request, and that we have 30 days to respond to you.
● Your Rights Under General Data Protection Regulation (GDPR). If you are a resident of the European Economic Area (EEA), please see Sections 3 and 4 of this Policy for a list of the legitimate business reasons why we collect and use your personal information. Under the GDPR you have certain additional data protection rights, including the right to: (i) access, update, or delete the information we have collected on you; (ii) have your information rectified if that information is inaccurate or incomplete; (iii) object to our processing of your personal information; (iv) request that we restrict the processing of your personal information; (v) be provided with a copy of your personal information in a structured, machine-readable, and commonly used (i.e., data-portable) format; (vi) withdraw your consent at any time where Teku relied on your consent to process your personal information; and (vii) complain to a data protection authority about our collection and use of your personal information. For more information on how to lodge such a complaint, please contact your local data protection authority in your EEA Member State. If you would like to make a GDPR-related request, please email us at info@jointeku.com. Please note that we may ask you to verify your identity before responding to the request, and that we have 30 days to respond to you.
10. CONTACTING US; PRIVACY COMPLAINTS. If you have any questions, concerns, or complaints about this Policy or the way we process your personal information, or if you want to exercise your rights as described above, please contact us by email at info@jointeku.com. Additionally, you also have the right to lodge a complaint with your state or national data protection enforcement agency.
11. PROMOTIONAL OFFERS FROM TEKU. If you do not wish to receive promotional e-mail messages from us, you may opt-out by sending us an e-mail at [info@jointeku.com] asking to be omitted from future e-mail distributions.
© 2023 Teku, a DBA of Saagara PLLC. All Rights Reserved.
Privacy Policy - Teku
Terms & Conditions
It all begins with an idea.
Terms of Service
Terms of Use Agreement Effective Date: May 1st, 2025
Teku’s products and services are provided by Teku, a DBA Saagara PLLC (“Teku,” “we,” “our” or “us”). These Terms of Service (“Terms”) are a legally binding contract (the “Agreement”) and govern your access to and use of Teku’s application/software program, Teku’s website (the “Platform”) and other digital products, content, workshops, coaching, merchandise sales and any other services provided by Teku (collectively, “Services”). It is important that you carefully read and understand these Terms. By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Services.
These Terms apply to all legal parents or guardians of children receiving treatment and to all adults utilizing services through Teku. By accepting these Terms and using our services, each individual confirms that they have read, understood, and unconditionally agreed to be bound by these Terms and Teku’s Privacy Policy. Teku reserves the exclusive right, in its sole discretion, to amend, modify, or update these Terms at any time without prior notice, and continued use of our services shall constitute acceptance of any such changes. If an individual does not understand or does not agree with any provision of these Terms, that individual is not authorized to use our services. Furthermore, the use of our services constitutes an irrevocable waiver of any rights to contest any provision of these Terms, and any disputes arising out of or relating to these Terms shall be resolved exclusively in a forum selected by Teku, to maximize Teku’s protections and interests.
These Terms provide important information, including our limitation of liability, your waiver of any right to participate in a class action, and your agreement to resolve any disputes between you and Teku by binding individual arbitration. By using the Services, you agree to be bound by these Terms.
IN THE EVENT OF A MEDICAL EMERGENCY, CALL 911. THE SERVICES DO NOT CONTAIN MEDICAL ADVICE.
1. Regarding the Use of Our Online Services
Teku provides a digital and, on occasion, a hybrid (combining in-person and digital) platform that enables users of Teku’s Services to connect with professionals and community leaders, including but not limited to mental health providers, educators, wellness instructors, and other similar individuals who may provide a clinical services, coaching consultation, peer to peer support services, supportive non-clinical services or educational classes, workshops or community-building activities. Teku also reserves the right to form strategic partnerships with other organizations, which may offer additional services through Teku’s Services or Platform. By accessing and using any Teku Service or the Platform, users acknowledge and agree to be bound by these Terms. Users further acknowledge that all services, whether provided directly by Teku or in collaboration with third parties, are offered on an “as is” basis. Teku reserves the exclusive right, at its sole discretion, to modify, update, or discontinue any part of its Services, to institute additional safeguards, and to amend these Terms at any time without prior notice. Continued use of the Services after any such changes will constitute acceptance of the modified Terms.
Notwithstanding any educational content provided on this Platform or through our Services, all information is offered solely for general informational and educational purposes and is not intended to substitute for professional medical advice, diagnosis, or treatment by a qualified healthcare provider. By using this Platform, you acknowledge that no therapist-patient, doctor-patient, or other professional medical treatment relationship is established between you and Teku or any of its representatives, including but not limited to Teku’s founder, Dr. Barbara Robles-Ramamurthy. Although Teku provides clinical services, including psychiatric care, medication management, and therapy, it also offers non-clinical, educational programming designed to support mental wellness as a preventive and supportive resource. The non-clinical Services are strictly educational in nature, are not intended to treat mental illness, and do not represent clinical care. In instances where Teku clinical Services are accessed, the treating clinician will adhere to HIPAA-compliant procedures to ensure the security of your Personal Health Information (PHI). However, Teku coaches, educators, and partnered community-based contributors may not always follow HIPAA compliant procedures. By accessing and using the Platform, you expressly acknowledge and agree to these distinctions, and you accept that Teku shall not be liable for any misuse of educational information or for any harm arising from a misunderstanding of the nature of our Services. Teku reserves the right to update, amend, or modify this disclaimer as necessary to further disseminate innovative, accessible preventive and supportive services.
All educational and informational content available on this Platform (including online courses, blogs, social media posts, and any other materials referenced or provided, hereinafter referred to as the “Available Content”) is provided solely for general informational and educational purposes. Teku, its representatives, contributors, and any affiliated parties expressly DISCLAIM any and all responsibility for any direct or indirect consequences arising from any action or inaction taken solely based on the Available Content. Users acknowledge and agree that any reliance on information provided by Teku or its agents, whether published on this Platform or communicated in any form, is entirely at the user’s own risk. Users are strongly advised to consult with qualified healthcare professionals for personalized advice regarding any medical condition, and nothing contained in the Available Content should be construed as professional healthcare advice. In no event shall Teku and its affiliates be liable for any damages, losses, or adverse outcomes resulting from the use of or reliance on the Available Content.
Pertaining to Teku’s educational services, including but not limited to online courses, in-person classes, coaching services, blog posts, educational workshops, and similar offerings, all educational content provided is for informational purposes only. Teku’s educational content does not constitute direct, personalized medical advice, diagnosis, or treatment recommendations. All health-related information, suggestions, or other content on the Services is intended solely for general informational purposes, and by accessing or using such content, you agree to assume all risks associated with its use. You acknowledge and agree that any reliance on the information provided through these Services is at your sole risk, and under no circumstances shall Teku, its affiliates, or its team members be liable for any claim, loss, or damage arising from the use of or reliance on such information. Teku expressly disclaims any warranties regarding response times for communications between you and any Teku representatives via the Services. The Services are not designed or intended for use in emergency situations. In cases of urgent or emergency health concerns, you are strongly advised to immediately contact qualified medical professionals by telephone or in-person (e.g., in the United States, dial 988, 911, or visit an urgent care center).
Regarding your Participation in any of our virtual or in-person classes - Legal Liability Release and Assumption of Risk BY ATTENDING A YOGA, MOVEMENT, MINDFULNESS, WELLNESS OR ANY OTHER CLASS HOSTED BY TEKU which include Teku’s live, recorded virtual, or in-person Classes (the “Classes”), you acknowledge and agree that your participation is entirely voluntary and at your sole risk. In consideration of being permitted to attend the Classes, you, on behalf of yourself, your assignees, heirs, guardians, and legal representatives, hereby waive, release, and forever discharge the instructor, Teku, its affiliates, and all of their respective officers, employees, agents, and representatives (collectively, the “Released Parties") from any and all claims, demands, damages, or causes of action, whether known or unknown, arising from or related to any injury, loss, or damage you may sustain or incur as a result of your participation in any aspect of the Classes. You further agree not to institute any legal proceedings, make any claims, or attempt to attach the property of the Released Parties for any such injury or damage. Additionally, you agree to indemnify, defend, and hold harmless the Released Parties against any claims or liabilities arising in connection with your participation in the Classes. This waiver and release shall apply to all claims, whether now existing or hereafter arising, to the fullest extent permitted by applicable law.
Moreover, individuals hereby acknowledge that before participating in any of Teku’s in-person Classes or any program involving exercise, they should consult with a physician.
By enrolling in any of Teku’s in-person Classes or any offerings provided by the instructor, you acknowledge that you have carefully read and fully understand the terms of this Agreement. You further acknowledge that your participation involves inherent risks, including the possibility of physical injury, which may occur even with appropriate precautions. In consideration of being permitted to participate, you voluntarily assume all risks associated with your involvement in these activities. Accordingly, you agree to release, waive, indemnify, and hold harmless Teku, its affiliates, instructors, agents, employees, and representatives (collectively, the “Released Parties”) from any and all claims, liabilities, damages, or losses, whether arising from negligence (including gross negligence) or otherwise, that may arise directly or indirectly in connection with your participation in any of Teku’s in-person Classes or any offerings by the instructor.
By signing up and participating in any Classes, I acknowledge that I have read this LEGAL LIABILITY RELEASE and agree to the Terms outlined in this Agreement. I am aware that participation in any of Teku’s In-person Classes led by Teku may be a hazardous activity. I acknowledge that a certain minimum level of physical health, strength, fitness, and flexibility will be required. I am voluntarily participating in these activities with knowledge of the risks of injury for which I will voluntarily assume.
2. Additional Policies
When using particular Services, you are subject to any guidelines, rules and/or additional terms and conditions applicable to those Services, as may be posted on the Services from time to time. All such guidelines, rules and/or additional terms and conditions are hereby incorporated by reference into these Terms. To the extent of any inconsistency between any provision of these Terms and any other guidelines, rules and/or additional terms and conditions posted on the Services from time to time, the provision(s) of these Terms shall control.
3. Changes to these Terms
We reserve the right to change these Terms from time to time, in our sole discretion. In addition, we may change or stop providing the Services at any time. All changes are effective immediately. You agree that your continued use of the Services following such changes constitutes your acceptance of such changes to these Terms.
4. Registration and YourAccount
The Platform may be accessed and used only by individuals who can form legally binding contracts under applicable laws, are not barred from using the Platform under applicable laws or by Teku. The Services are currently offered to be accessed by users 18 and older. If the user is under 18 years old, the individual will need to access the Services through their legal guardian who will create the user account for the family unit and agrees to monitor and accept all liability for the minor’s activity on the Platform and the use of Services.
When applicable, you will need to create a user account to access our Services as a client user. You agree that the information that you provide to us during registration is accurate, complete, and current and that you will update your information with us, as often as needed, to keep it accurate, complete, and current. You are solely responsible for your account and all activity associated with your account, including maintaining the confidentiality of your password. If you know that someone is using your password or accessing your account without your permission, please email us at info@jointeku.com.
5. Your Privacy
By accessing or using the Services, you expressly consent to the collection, use, processing, and, where applicable, disclosure of any personal information you provide or that is collected in connection with the Services in accordance with Teku’s Privacy Policy, which is incorporated herein by reference. You acknowledge and agree that Teku reserves the right, at its sole discretion, to use and share such information to enhance our Services, support ongoing business operations, and for other purposes as outlined in the Privacy Policy. Furthermore, you agree that, except as expressly provided otherwise by applicable law, Teku shall not be held liable for any unauthorized disclosure or use of your personal information that occurs in compliance with our Privacy Policy. Your continued use of the Services confirms your understanding of and consent to these terms.
6. Communication
6.1 TELEPHONE ACCESSIBILITY
If you need to contact your clinician or coach between sessions, please leave a message on our voice mail, send us a text message or contact us via your medical chart messaging. Our clinicians, coaches and staff are often not immediately available; however, we will attempt to return your call within 24 business hours.
6.11 For clinical patients, please note that face-to-face sessions are highly preferable to phone sessions. However, in the event that you are out of town, sick or need additional support, phone sessions may be available.
If a true emergency situation arises, please call 988, 911 or any local emergency room.
6.2 SOCIAL MEDIA AND TELECOMMUNICATION
Due to the importance of your confidentiality and the importance of minimizing dual relationships, your Teku Clinician does not accept friend or contact requests from current or former clinical patients on any social networking site (Facebook, LinkedIn, etc). We believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. For coaching clients or community members accessing Teku’s educational services, community relationships may be more open and welcome. If you have questions about this, please bring them up to your clinician, coach or educator to talk more about it.
6.3 ELECTRONIC COMMUNICATION
Teku cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, we will do so. While we may try to return messages in a timely manner, we cannot guarantee immediate response and request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies. For the highest level of safety in electronic communication, please use the options available through your medical chart.
Clinical Services by electronic means, including but not limited to telephone communication, the Internet, facsimile machines, and e-mail is considered telemedicine by the State of California. Under the California Telemedicine Act of 1996, telemedicine is broadly defined as the use of information technology to deliver medical services and information from one location to another. If you and your clinician chose to use information technology for some or all of your treatment, you need to understand that: (1) You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled.
(2) All existing confidentiality protections are equally applicable.
(3) Your access to all medical information transmitted during a telemedicine consultation is guaranteed, and copies of this information are available for a reasonable fee.
(4) Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent.
(5) There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to therapy, better continuity of care, and reduction of lost work time and travel
costs. Effective clinical mental health treatment is often facilitated when the therapist gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. Therapists may make clinical assessments, diagnosis, and interventions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual and olfactory observations, information, and experiences. When using information technology in therapy services, potential risks include, but are not limited to the therapist's inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the therapist not being aware of what he or she would consider important information, that you may not recognize as significant to present verbally to the therapist.
6.4 MINORS
If you are under the age of 18, you acknowledge that, pursuant to applicable law, your parent(s) or legal guardian(s) may be entitled to receive certain information about your therapy. It is understood that your clinician will use their professional judgment to determine what clinical information should be shared with your parent(s) or legal guardian(s) and what information is more appropriately kept confidential between you and your clinician. By engaging in therapy services with Teku, you consent to this process and agree that Teku, in coordination with its clinicians, reserves the right to manage disclosure in a manner that balances legal obligations with your privacy interests.
7. CLINICAL SERVICE TERMINATION
Ending a clinical relationship is a complex process, and at Teku, we follow a structured termination protocol designed to ensure a smooth transition for both you and your clinician. The duration of this process will depend on the length and intensity of your treatment, aiming to provide clear closure and continuity of care. If it is determined through collaborative discussion that clinical mental health treatment is not achieving its intended benefits or if there is a default on payment, our clinicians, after a thorough review and transparent discussion about the reasons and objectives for termination, may conclude treatment following a standardized termination process. Prior to any termination of services, Teku clinicians are committed to engaging with you to explore and address the factors leading to this decision. This conversation is intended to ensure that you fully understand the changes and to offer support during the transition. If treatment is terminated for any reason or if you request a referral to another mental health professional, we will provide you with a list of qualified clinicians who can assist in your continued care. Additionally, you remain free to select a provider independently or through another referral source. Please be advised that, unless other arrangements have been made in advance, failure to schedule an appointment within six months or to respond to communications regarding follow-up appointments will, for legal and ethical reasons, result in the discontinuation of the professional relationship.
8. Billing and Payments
8.1 For our patients, while clinical services provided by Teku are typically billed to your designated insurance company, you acknowledge and agree that you remain legally responsible for all fees, charges, and expenses related to the clinical services rendered by a Teku clinician. This includes, but is not limited to, any amounts not covered by insurance and any additional fees incurred during your treatment. A minimum of 24 hours’ advance notice is required for all cancellations and rescheduling requests. If a cancellation or rescheduling request is received less than 24 hours prior to the scheduled appointment, you will be responsible for the entire fee for that session. This policy is necessary to ensure that the dedicated time reserved exclusively for your appointment is utilized efficiently. In the event of a late arrival to your session, any lost time will be deducted from the scheduled session duration without a corresponding reduction in fees. This measure is implemented to further ensure optimal use of clinician time and resources.
8.2 For our coaching clients, your coaching or other small-group or individual sessions will be billed as they occur. A 24 hour advance notice is required for all cancellations and rescheduling requests. You will be responsible for the entire fee if cancellation is less than 24 hours. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time. You can choose to stop seeing your coach or support service provider at any time and you will not be billed further. Any Classes, workshop or community building activities that you purchase are billed at the time of purchase.
8.3 For all our community members, if you purchase any Classes, products or services (“Products”) through our Services, including Subscriptions, you agree to pay all applicable fees and taxes. All our Products are non-transferable, unless we specifically communicate otherwise at the time of purchase.
8.4 Other information. You may access certain Available Content by paying a one-time access fee. Teku also offers different subscription options, such as monthly and annual subscriptions, which may change depending on Services availability. Except as expressly set forth herein, all fees are non-refundable once paid. All fees are in U.S. dollars. Any promotional or “trial basis” discounts offered are temporary and will terminate at the end of the applicable promotional period, but may be terminated earlier in Teku’s sole discretion.
You agree to pay the applicable fee in exchange for access to the relevant Available Content or requested Services. You represent and warrant that, by providing your payment information, you are legally authorized to use the payment method designated, and you authorize Teku and our designated third-party payment processors to charge your designated payment method with such information for the total amount of any fees you owe to Teku, including any applicable taxes and other charges. If the payment method cannot be verified, is invalid, or is otherwise not acceptable, your access to the Available Content may be terminated.
For subscription Services, unless you submit a nonrenewal notice through the Platform prior to the end of the then-current subscription term, your subscription will automatically renew. Applicable fees for such renewals will be at Teku’s then-current rates. If your subscription is not renewed, your access to the fee-based Available Content will terminate at the end of your then-current subscription term. Teku reserves the right, in its sole and absolute discretion, to change its subscription plans or adjust its access fees or subscription fees at any time. Any such changes will take effect following notice to you.
9. GIFTCARDS.
By purchasing, accepting or using a Teku gift card in physical or digital form (“Gift Card”), and in consideration for your right to use such Gift Card, you agree to be bound by these Terms of Use. All Teku Gift Cards expire one (1) year after the issuance of such Gift Card. Gift Cards are not redeemable or refundable for cash or credit, unless required by law. Gift Cards may be redeemed with any Teku Services. You must have a Teku online account to redeem a Gift Card, and for security purposes, you will be required to enter credit card or bank information to open a Teku account. Teku monthly memberships are subject to automatic renewal. If the monthly auto-renewal fee exceeds the available balance on the Gift Card, Teku will take additional payment from your credit card or bank information on file in the amount of the outstanding balance.
10. Refunds
Payments for Products are not refundable under any circumstances, including but not limited to the termination of a subscription for whatever reason, unless we specifically communicate otherwise at the time of purchase. We do not provide refunds for classes in any circumstance, including for unused classes or services.
11. Your Use of the Services
No Teku materials or property may be copied, reproduced, displayed, republished, downloaded, posted, digitized, translated, modified, transmitted, distributed, or commercially exploited in any way, except as expressly permitted in these Terms. You are prohibited from any use of data mining, robots, or any other data gathering and extraction tools in your use of the Services.
The rights granted to you constitute a limited license and not a transfer of title. All right, title, and interest in and to the Services are, and will remain, the exclusive property of Teku and its affiliates. The Services are protected by copyright, trademark, other laws of the United States, and possibly by jurisdictions outside of the United States. Nothing in these Terms gives you a right to use Teku's intellectual property, including but not limited to Teku's name or any of Teku's trademarks, logos, domain names, other distinctive brand features, or copyrights.
Subject to these Terms, Teku grants you a limited, non-exclusive, non-transferable, and revocable license to use the Services. This license is for the sole purpose of enabling. you to use and enjoy the benefit of the Services as provided by Teku, in the manner permitted by these Terms.
Under no circumstances will we be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or for any losses or damages of any kind incurred as a result of the use of any content.
12.Your Conduct
12.1 Clinical Patient Conduct. At Teku, we center the values of respect, integrity, inclusivity and safety. Any behavior that places our team at risk of physical or emotional abuse or harm will not be tolerated. Behaviors such as physical or verbal aggression, threats of harm, racism, stalking, etc, will not be allowed in a patient-clinician or client-coach relationship and are grounds for immediate termination of services. If the behaviors are due to a mental illness, the clinician or coach has the right to determine if they are able to continue providing the services or if the patient/client must be referred to an outside agency.
12.2 General Community Conduct. You agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of the Services by us, other users of the Services and/or any third party. Such restriction includes conduct which is unlawful, or which may, in Teku's sole opinion, result in any disruption within the Services.
In order to preserve the Teku community and enable us to continue to offer the Services, you agree not to:
● Create and use a false identity or name, or otherwise misrepresent your identity, when interacting with other users of the Services;
● Use or attempt to use another user’s account; and
● Take photos or screenshots of other users while using the Services.
You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Teku’s computer systems, or the technical delivery systems of Teku’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Teku; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of content in such a manner as to interfere with or create an undue burden on the Services.
13.Copyright Policy/Intellectual Property Policy
We respect the intellectual property rights of others and expect users of the Services to do the same. We will respond to notices of alleged intellectual property infringement, including but not limited to copyright infringement, that comply with applicable law and are properly provided to us. If you believe that your content has been copied in a way that constitutes copyright infringement, please submit a claim by please submit a claim by e-mailing us at info@jointeku.com.
As used in these Terms, “Platform” means: (i) the websites www.jointeku.com, www.tekucommunity.com, any future websites/applications/software programs, any affiliated website(s) through Zoom, Learnworlds.com, Headway, SimplePractice or other sites, including all webpages on such websites; and (ii) the workshops, lessons, podcast episodes, videos, audio files, scripts, newsletters, articles, documents, photos, and other content made available to you to, on a paid or non-paid basis, for your informational and instructional use (collectively, the “Available Content”); and (iii) any current or future public forum(s) hosted on, or as part of, the Site and any and all content posted by Platform members on such forum(s).
All Available Content and other aspects of the Platform are protected by copyright and owned, controlled, or licensed by Teku. You may not: (i) sell, rent, lease, copy, reproduce, hyperlink, frame, republish, upload, post, modify, transmit, translate, encode, publicly display, or distribute in any way via any medium any Available Content or any other part of the Platform without Teku’s express prior written consent; (ii) remove any proprietary notices or labels on the Available Content; (iii) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used on or as part of the Platform; or (iv) use the Platform for any commercial or illegal purpose.
Most Available Content is in “streaming” format, which means that it is made available to you as a contemporaneous digital transmission via the Internet from the Platform to your device for personal viewing in real-time. Except as expressly set forth below, you may not download any Available Content or any other part of the Platform without Teku’s expressed prior written consent:
Certain Available Content may specifically indicate that downloading is permitted. In such cases, you may download one copy of such Available Content on any single device for your personal, non-commercial use only, so long as you keep intact all copyright and other proprietary notices.
The Available Content and all other aspects of the Platform, including any and all trademarks, logos, text, images, graphics, music, data, software, source code, and other information available through or as a part of the Platform, and including the design, structure, selection, coordination, expression, “look and feel”, and arrangement of the Platform, are the sole property of Teku and/or its licensors, are protected by copyright, trademark, and other intellectual property laws, and may not be used except in accordance with these Terms or with Teku’s express written consent. Subject to your compliance with these Terms, Teku grants you a limited, non-exclusive, revocable, non-sublicensable, non-transferable right to use the Platform in order to access and
Available Content, in every case solely for your personal, non-commercial purposes. Other than as necessary for your use of the Platform in accordance with these Terms, Teku grants you no other privileges, licenses, or rights in and/or to the Platform, and you must keep intact all patent, copyright, trademark, and other proprietary notices on the Platform.
You acknowledge and agree that any breach of any provision of this Section would result in irreparable harm to Teku, for which money damages would be an inadequate remedy, and, therefore, you agree that Teku is entitled to injunctive relief to prevent or restrain any breach or threatened breach of this Section, in addition to any other remedies available at law or in equity.
14. Links
The Services may contain links to third party websites, services, or other content that are not owned or controlled by Teku. We do not endorse or assume any responsibility for such third party websites, information, products, or services. If you access any third-party website, service or content from Teku, you do so at your own risk and agree that we will have no liability arising from your use of or access to any third party website, service or content. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
15. Security
We care about the security of our users. While we work to protect the security of your content and account, we cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account.
16.Unsolicited Information
From time to time, you may send us unsolicited information or materials, including, without limitation, ideas or suggestions related to new or improved Services, enhancements, names, technologies, advertising and marketing campaigns, plans, or promotions (collectively, “Unsolicited Information”). Notwithstanding the foregoing, Teku does not want to receive confidential or proprietary information from you, and you agree never to send to Teku any user content that would violate or infringe any copyrights, trademarks, or any other intellectual property rights or rights of third parties, including, without limitation, the rights of publicity or privacy. By sending Teku any Unsolicited Information you grant to Teku, its affiliates and subsidiaries, an unrestricted, irrevocable, perpetual, worldwide license to use, reproduce, display, perform, modify, transmit and distribute such Unsolicited Information, and you also agree that Teku is free to use any ideas, concepts, know-how or techniques that you send to it for any purpose, without attribution or compensation to you of any kind. Teku has no obligation to review any Unsolicited Information. These provisions do not govern Teku’s obligations with respect to your personal information, which obligations are set forth in Teku’s Privacy Policy.
17.Term and Termination
These Terms are effective from the date that you first access our Platform, our Services, or effective immediately once you submit any information to Teku, whichever is earlier. The clauses regarding limitations of liabilities, and indemnification shall survive the termination or expiration of this Agreement. Teku may terminate or suspend your user account at any time, in our absolute discretion, with or without notice, for any or no reason. Upon termination of these Terms, your right to use the Services will immediately cease, and you will destroy all copies of information that you have obtained through the Services. All disclaimers, limitations of liability, indemnification, Teku rights of ownership and licenses to Teku will also survive any termination.
We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services or any part or portion thereof, with or without notice to you. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services, or any part or portion thereof. Nothing in these Terms will be construed to obligate Teku to maintain or support the Services, or any part or portion thereof, during the term of these Terms.
Lastly, you understand and agree that no Platform can be 100% reliable and accessible and so we cannot guarantee that access to our Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.
18. Indemnity
As a condition of your access to and use of the Services, you hereby agree to indemnify, defend, and hold harmless Teku and its affiliates, officers, directors, employees, agents, and representatives from and against any and all claims, suits, actions, proceedings, disputes, demands, liabilities, damages, losses, costs, and expenses (including, without limitation, reasonable legal and accounting fees and costs, including the cost of defending any claim, suit, or proceeding brought by third parties) arising out of or in any way related to: (a) your access to or use of the Services;
(b) any dispute between you and any other user of the Services, including any disputes between Clients and any of our Service Providers (as defined in our Privacy Policy);
(c) any breach by you of your representations, warranties, covenants, or obligations under these Terms; or (d) any other act or omission by you in connection with your engagement with the Services. You further agree that you will not, under any circumstances, enter into any settlement or compromise of any claim or legal proceeding without the prior written consent of Teku, which may be granted or withheld in Teku’s sole discretion.
19. Disclaimers
For community members interacting with Teku for educational and non-clinical services: Teku offers education and supportive services to families and caregivers. These educational services are not always provided by a healthcare or medical provider, and our Services, including but not limited to, our workshops, classes, coaching, supportive services and other services, are not medical advice or clinical treatment and they are intended to be educational only. You should contact your qualified and licensed healthcare worker or therapist if you need any medical advice or treatment.
For all Teku community members, including clinical patients: Any information or links available to our users through the Services are for general information purposes only and are not intended to be relied upon and are not a substitute for professional medical advice.
The Services and all included content are provided on an “as is” and “ as available” basis without warranty of any kind, whether express or implied. Without limiting the foregoing, Teku expressly disclaims any and all warranties and conditions of merchantability, fitness for a particular purpose, non-infringement and any warranties arising out of course of dealing or usage of trade.
Your use of the Services is at your own discretion and sole risk. We make no promises with respect to, and expressly disclaim all liability, to the maximum extent permitted by law, for: 1) Completeness, accuracy, availability, timeliness, security or reliability of the Services or any content provided by the Services, 2) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services, 3) the deletion of, or the failure to store or to transmit any content and other communications through the Services, and 4) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis.
20.Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND SUBJECT TO ANY NON-WAIVABLE STATUTORY RIGHTS, TEKU SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. IN NO EVENT SHALL TEKU'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00) OR THE AMOUNTS PAID BY YOU TO TEKU FOR THE PAST SIX MONTHS FOR THE SERVICES.
THE LIMITATIONS IN THIS SECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE AND WHETHER OR NOT TEKU HAS BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE AND THEY SHALL SURVIVE THE TERMINATION OR EXPIRATION OF THIS AGREEMENT.
21.Governing Law and Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of Texas, without regard to its conflict of laws provisions. Any claims, legal proceedings or litigation arising in connection with these Terms or the Services, for which the dispute arbitration provision below does not apply, will be brought solely in the federal or state courts located in the City and County of San Antonio, Texas. You consent to the jurisdiction and venue in such courts and waive any objection as to an inconvenient forum.
22.Dispute Resolution
Before making a claim, you and Teku agree to try to resolve any disputes through good faith discussions. As used herein, the term “Claim” means any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform, but excluding any claims Teku may make for injunctive or other equitable relief. You or Teku may initiate this dispute resolution process by sending written notice describing the dispute and the proposed resolution. In the event that you and Teku cannot resolve the issue within ninety (90) days following receipt of the initial notice, either party may bring a Claim in accordance with the remainder of this Section.
You and Teku agree that any dispute, claim or controversy arising out of or relating to these Terms or to your use of the Services that could not be settled through the process described above will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that you and Teku each are waiving the right to a trial by jury or to participate as a plaintiff as a class member in any class action proceeding. Further, unless you and Teku agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of class action proceeding. If this specific paragraph is held unenforceable, then the entirety of this Section will be deemed void. Except as provided in the preceding sentence, this Section will survive any termination of this Agreement.
22.1 Arbitration Rules and Governing Law. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this Section. (The AAA Rules are available at http://www.adr.org or by calling the AAA at 1-800-778-7879). The Federal Arbitration act will govern the interpretation of this section.
22.2 Arbitration Process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within 7 days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with AAA Rules.
22.3 Arbitration Location and Procedure. Unless you and Teku agree otherwise, the arbitration will be conducted in San Antonio, Texas. If your claim does not exceed $10,000, the arbitration will be conducted solely on the basis of documents you and Teku submit to the arbitrator, unless you request a hearing and the arbitrator then determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by AAA Rules. Subject to AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
22.4 Arbitrator’s Decision. The arbitrator will render an award within the timeframe specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration may be entered in any court having jurisdiction thereof. Any award of damages by an arbitrator must be consistent with the “Disclaimers” and “Limitations of Liability” Sections above. The arbitrator may award declaratory or injunctive relief in favor of the claimant only to the extent necessary to provide relief warranted by the claimant’s individual claim.
22.5 Fees. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be as set forth in the AAA Rules.
23. Notices
Except as otherwise stated in these Terms or as expressly required by law, any notice to us shall be given by certified postal mail to TEKU, a DBA Saagara PLLC 7550 W IH-10, Ste 800-2036, San Antonio, Texas 78229, Attn: Legal, or by email to info@jointeku.com (Attn: Legal). Any notice to you shall be given to the most current email address in your account.
24. Assignment
These Terms are not assignable, transferable, or sublicensable by you except with Teku’s prior written consent, but may be assigned or transferred by us to any affiliate or subsidiary, or in connection with a merger, acquisition, reorganization, sale of Teku’s assets, or similar transaction.
25. Miscellaneous
The Platform is controlled and operated from the United States. Those who access or use the Platform from other jurisdictions do so at their own risk and are solely responsible for compliance with all applicable United States and local laws and regulations, including but not limited to export and import regulations. You may not use the Platform if you are a resident of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United States government. Unless otherwise explicitly stated, all Available Content is intended for individuals located in the United States. If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions (except as provided for under this Section 21 “Dispute Resolution”). This document constitutes the entire agreement between you and us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements between you and us with respect to such subject matter. Neither these Terms nor any right, obligation, or remedy hereunder is assignable, transferable, delegable, or sub-licensable by you except with our prior written consent, and any attempted assignment, transfer, delegation, or sublicense shall be null and void. We may assign, transfer, or delegate these Terms or any right or obligation or remedy hereunder in its sole discretion. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption, or section title contained in these Terms is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.
26.How to Contact Us
The Services are provided by Teku, a DBA of Saagara PLLC. You can contact us by e-mailing us at info@jointeku.com.
Effective: May 1st, 2025